Unified Service Desk for Retailers

How Retailers Can Ensure Seamless Customer Care

Crimson’s latest white paper explains how the right technology, strategy, and staff can elevate your call centre customer care.

Having worked alongside IT teams in the retail sector for more than 10 years, we reveal how we have helped major retailers to increase their number of first call resolutions.

This white paper also discusses:

  • The uses for Big Data and Little Data.
  • Opportunities for upselling whilst handing customer enquiries.
  • Customer retention and the complaints process.

We have worked with the likes of House of Fraser, Morrisson's, Matalan, GO Outdoors, and Dunelm Mill to name but a few.

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Access your service desk report